Compix Persona User Manual download pdf (Page 10)

Document No: 2.3.005 Revision: 1.0 Updated: 5/8/2012

Compix Studio Troubleshooting

The Compix Video Output Does Not Work:

1. Bypass the switcher and feed the Compix video signal di-

rectly into a video monitor.

2. Disconnect all inputs from the Compix system, including the

external reference.

3. Is the output on the monitor correct?

Yes: Make sure the switcher is correctly set up. The switch-

er’s input may be expecting a different resolution from the

Compix system.

No:

i. Blackburst: Analog or digital black burst con-

nection to Ref-In connector. If set up correctly, the

Genlock Format will say [Locked].

ii. Video In: Video is going through the Compix

system. If set up correctly, Genlock Format will say

[Locked].

iii. Internal: No video input or black burst is present.

A. Open Persona and go to [Tools] > [Options] > [Video].

Make sure the Video Board and Video Format are cor-

rect. If the feed is still going straight into the video moni-

tor, set Reference to [Internal] and click [OK]. Reconnect

the Compix system and check that the Video section is

correct. Please refer to the Steps to Success Chapter.

B. Check the Genlock Format section of [Tools] > [Op-

tions] > [Video].

Not Syncing Correctly:

If the Compix system is not syncing properly, please verify the

following:

1. Black burst should be going into the Ref-In connector on

the breakout cable.

2. Select the correct black burst signal by going to [Options]

> [Tools] > [Video]. If you are using tri-sync, select the same

resolution inside Genlock Format as the Video Format sig-

nal. Also verify the correct frame rate.

3. Make sure Frame Sync is turned off on the switcher’s

input.

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Compix Persona User Manual Page 10